Billing FAQs

How do I apply for automatic bill pay?

You have the option of applying online or completing the form manually and submitting it to the District’s business office at:

Plainview Water District
10 Manetto Hill Road
Plainview, New York 11803
Monday through Friday, 8:00 a.m. to 4:00 p.m.

Do I have to set up a special account?

No. Just indicate on the application whether you are using your checking or savings account.

How long is the application process?

It may take up to 60 days to process your request.

How will I know when I am enrolled in automatic bill pay?

When you receive a paper bill that states “DO NOT PAY THIS BILL”- payment will be automatically debited from your specified account before the due date.

What if there isn’t enough money in my account?

Only the exact amount of your bill will be deducted from your account. If you do not have sufficient funds on your account to cover your bill, you will be charged an insufficient funds fee. You may also be subject to termination from the automatic bill pay program.

Will I have a record of the transaction?

You bank statement will note your payment.

Will I still get a bill in the mail?

Yes.

When will the funds be withdrawn?

Ten (10) days before the due date. If this date falls on a weekend or holiday, the funds will be withdrawn the next business day.

Do you accept payments over the telephone?

No. Payments can only be made online, in-person or by mail.

Plainview Water District
10 Manetto Hill Road
Plainview, New York 11803
Monday through Friday, 8:00 a.m. to 4:00 p.m.

What is the service fee if I pay my bill online?

We offer our consumers the ability to pay their water bills online 24/7. If customers enroll in automatic bill pay, there is no charge or convenience fees. For debit and credit card transactions there is a 2.95 percent service fee and a $1.05 service fee for electronic/ACH transactions.

Note that New York State law mandates that Plainview Water District receives no portion of the service fee. The fee is retained by the payment processing vendor that enables the transaction. The fee schedule is in accordance with the credit card companies and transaction clearing house established rates.

When is my next bill/payment due?

Plainview Water District bills customers quarterly. Find the schedule here.

Is there a “grace period” for payments?

There is no grace period. In keeping with New York State Town Law, the due date indicated on your bill is the absolute deadline.

What is the average bill?

Each consumer’s usage is determined by different variables, such as the number of people living in the home, size of the lawn, size of house, etc. For this reason, we are unable to give an accurate average.

Why is this bill higher than the last bill I received?

Many factors contribute to fluctuations in your water bill:

  • Weather fluctuations. Water consumption changes from one season to the next. For an accurate comparison, examine bills from corresponding periods (June 2019 vs. June 2018).
  • Have living arrangements changed? Water consumption will increase if there are more people living in the residence. Has there been an apartment added on to the residence?
  • Check for leaks. Dripping faucets are obvious sources, but look for other less visible signs as well.

I’m selling my house, what do I need to do to close my account?

You will need to complete and submit a final reading request form and call our office at (516) 931-6469 to make an appointment with us for a final meter reading and inspection. There is a service charge of $50.00 for all final readings. Click here to obtain our final reading request form.

How do I turn on service (residential/commercial)?

Call the office at (516) 931-6469. A minimal charge may apply. However, if a house is being sold, water is usually not turned off.

Is there a deposit?

Fees are associated with new, non-existing service. For more information, you may call our office at (516) 931-6469.

When will service be activated?

Service is turned on as soon as all requirements are met.